Does ExpressMaintenance notify you when services are due or requests arrive?

Answer: ExpressMaintenance offers a flashing message and optional audible sound to notify users when maintenance items are due or new requests arrive.  In the main status bar located at the bottom of the screen is a box that reads “Services” and one that reads “Requests”.  These boxes flash when services are due or new requests arrive.  Starting with version 7.1.4.6 there is also the option of having an audible alarm (see below).  ExpressMaintenance automatically performs a query to determine if any services are due and notifies the user by causing the “Services” box to flash.  It does the same for Requests.

These services can be activated on a user login basis under Administration / User Accounts.  You can designate what users will see the Services notification and what users will not.

In addition, you can define the number of days out that ExpressMaintenance should search.  This is setup under Administration / Defaults / Work Order Defaults / General Settings / Notification Checking Frequency (see screen shot below).

You can also turn the entire feature off under Administration / Defaults / Work Order Defaults / General Settings / Notification Checking Frequency (see screen shot below).

Audible Alarms

Beginning with version 7.1.4.6, you can also have ExpressMaintenance sound an audible alarm in conjunction with the flashing notification.  To activate this feature simply place the desired wav file in the folder where Maintenance.exe resides.  To have an alarm sound on services due, place the desired wav file in the folder and name it ServiceAlarm.wav.  To have an alarm sound on new requests, place the desired wav file in the folder and name it RequestAlarm.wav.  When ExpressMaintenance first opens, it automatically looks for these files and if they exist, the sounds will be played when notification checking takes place as outlined above.

You can download tons of free wav files from the following link: http://www.wavsource.com/

If you would like, you can download the following 2 wav files.  These are buzzer sounds that are a little annoying.  You may wish to download something more unique or easy on the ears.

ServiceAlarm.wav

RequestAlarm.wav

Email Notifications

You can also have ExpressMaintenance email certain users when new requests are submitted.  To setup this option in ExpressMaintenance, go to Administration / Defaults / Email Settings & Defaults.  Additional email information may be found in the tech bulletin on Email Setup.

See the application help file topic Administration / User Accounts for more details.