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1. Licensing &
Registering Software
1.1
What are the terms of
the software license agreement?
1.2
How much does it cost to upgrade
to a higher concurrent user license?
1.3
Do you offer a PDA, Pocket PC
or Tablet PC interfaces?
1.4
Do you provide source code to
your applications?
1.5
How do I fully register my
licensed copy of ExpressMaintenance?
2. Installation & Setup Questions
2.1
What are your system
recommendations?
2.2
What operating systems are
supported?
2.3
Will your software work under
Citrix or Terminal Services?
2.4
What is the difference in a
network vs. standalone installation?
2.5
How to setup shortcuts for
client / server installations?
2.6 How do
workstations determine the server and database connection?
2.7 Does
ExpressMaintenance use the Window's Login or separate login?
2.8
Exactly what files are required
with and with what permissions?
2.9
How can I setup separate
database and application servers?
2.10
How do I transfer data from
one server computer to another?
2.11
How can I tell what users
are running an application?
2.12
How can I Import data
into ExpressMaintenance?
2.13
Can I deploy
ExpressMaintenance or ExpressRequest via the Internet?
2.14
What is the best way to
distribute ExpressRequest to users?
2.15
How do I setup a web
page for users to enter maintenance requests?
2.16
How can I download,
install and setup ExpressUtility?
3. SQL Server / Database Questions
3.1
What database engine does your system use?
3.2
Why is SQL a better database
solution than Access?
3.3
What versions
of SQL Server do you support?
3.4
How do I install the SQL
/ MSDE database engine and setup the database?
3.5
How do I create the EM database
if I am already running SQL Server?
3.6
How do I install
on an existing MS SQL Server or SQL/MSDE2000?
3.7 What are
the best options for installing SQL Server 2005?
3.8 How do
workstations determine the server and database connection?
3.9
Do I need or should I purchase
Microsoft SQL Server?
3.10
How do I create or reset
the 'etuser' account in the SQL Server?
3.11
How to create
additional databases for an application?
3.12
How can I learn more about MS
SQL Server?
3.13
How can I change the location
of the database files?
3.14
How can I move my database to a
different drive or folder?
3.15
How do I make backups (including
unattended) of the database?
3.16
How do I get and install
Service Pack 4 for the MSDE7 / SQL7?
4. Troubleshooting,
Help & Updates
4.1
Why am I getting an error
saying No Available User Access Slots?
4.2
Why am I having trouble
viewing the application help?
4.3
How can I get help on using
the program - Help and User's Guide?
4.4 Can users
define the layout of data grids in ExpressMaintenance?
4.5
Quick tips to helpful
interface tricks - did you know?
4.6
How can I disable the annoying
Windows "Publisher not verified" prompt?
4.7
Why am I getting the error,
"unable to connect to sql" when I run the program?
4.8
After changing my
computer name, why will the MSDE not start?
4.9
How do I reset the sa user
record and password?
4.10
I am prompted for a password
but what do I enter?
4.11
Why do I get "List
Index Out Of Bounds" when opening the Units screen?
4.12
What should I do if
I get an Access Violation error?
4.13
Why can I not see any
requests records after updating to version 5.6.1.1?
4.14
How can I delete historical or
groups of data from ExpressMaintenance?
4.15
Can ExpressMaintenance
interface with other software?
4.16
How to download
application updates from our web site?
4.17 How can I
adjust the number of labels and the label position in Safe-Labels?
5. Maintenance & PMs
Questions
5.1
How do I setup my own
selection codes such as types and categories?
5.2
How do I add vendors to my
selection list of vendors and manufacturers?
5.3
How do I get started with
ExpressMaintenance and PMs?
5.4 How does
ExpressMaintenance schedule PMs including daily PMs?
5.5
How can I add service
tasks and notes to a service that applies to a unit?
5.6
Can I have extensive
instructions and notes in my work orders?
5.7 How can I
customize the lookup selection lists to include certain fields?
5.8 How can I
limit the services and parts list to those that apply to a unit?
5.9
Does ExpressMaintenance
notify you when services are due or request arrive?
5.10
How do I setup the email
feature in ExpressMaintenance?
5.11
How do I create work orders
from preventative maintenance?
5.12
How to turn on / off query of all
records in Company, Parts & Units screens?
5.13
How can I Import data
into ExpressMaintenance?
5.14
How can I Export data from
ExpressMaintenance?
5.15 How can I
restore a Unit record that I accidentally deleted?
6. Parts & Purchase
Order Questions
6.1
How are parts used and
inventory adjusted in ExpressMaintenance?
6.2
What about the use of barcodes in ExpressMaintenance?
6.3
Can I import parts from a
csv file or portable barcode reader?
6.4
Why do my purchase orders come up blank when I print them?
7. Report Builder
7.1
How
can I export report data to other file formats?
7.2
How do I add fields or
adjust the layout of a report?
7.3 How do I
properly display notes fields without formatting codes appearing?
7.4
How can I make my report
receive filters from ExpressMaintenance?
7.5
Why does a report not include
all of the data records I expect?
7.6
How do I import /
export report templates into the application?
7.7
How can I add advanced
calculations to my reports using SQL or RAP?
7.8
Do you have a more advanced
report example using logical calculations?
7.9
How can I get comprehensive
help or a tutorial on Report Builder?
7.10 How
can I get the reports developed during the recent training seminar?
8. Misc Other Applications
8.1
How are gallons
calculated in Express Technology software?
8.2
What are the status code
values for ExpressLP Movements?
8.3
What is the purpose of the
MvDetails table in ExpressLP?
8.4
What are the new
features in version 4.8.5 of ExpressLP?
8.5
Report Record Number error and
downloading original reports in Resources for Children.
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